Shipping policy

Shipping and Delivery policy

1. Order Processing

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email/WhatsApр once your order has been dispatched.

2. Delivery Timelines

Pakistan: 2-7 business days (depending on city and courier). International Orders: Delivery times vary by destination and may take 7-14 business days. Note: Delivery times are estimates and may be affected by courier delays, customs clearance, or unforeseen events.

3. Shipping Costs

Shipping charges are calculated at checkout based on destination and weight.
Free shipping promotions (if applicable) will be clearly mentioned on our website.
Any customs duties, taxes, or clearance fees for international orders are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/WhatsApp. You can track your order directly on the courier's website.

5. Failed Deliveries

If a delivery attempt fails due to incorrect address or customer unavailability, the courier may reattempt delivery. In case of repeated failure, the order may be returned to us. Re-shipping charges will apply.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us within 24 hours with photos/ videos of the package and product. For lost shipments, we will coordinate with the courier to resolve the issue. If confirmed lost, a replacement or refund will be issued.

7. Contact Us

For questions about shipping, please reach out to our support team:
Email: support@zulfayhair.com
WhatsApp: +92-329-0226640