Refund policy
Return & Exchange Policy
At Zulfay, we are committed to maintaining the highest standards of product quality and hygiene.
Eligibility
Returns and exchanges are accepted within 7 days of delivery only if the hair extensions are unused, unworn, in their original packaging, and the Zulfay security seal is fully intact and unbroken.
For hygiene reasons, hair extensions with an opened, removed, damaged, or breached security seal are considered used and cannot be returned or exchanged.
Before opening the security seal, please check the colour, length, and weight stated on the packaging against your order. For colour matching, we recommend purchasing our colour swatches before ordering, as tester wefts are not included with the hair extensions.
Final Sale Items
The following items are non-returnable and non-refundable:
- Colour swatches
- Items purchased on sale or at a discounted price
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item due to an error on Zulfay's part, please contact us within 24 hours of delivery with clear photos and an unboxing video.
Once verified, Zulfay will arrange an appropriate replacement, exchange, or refund and will cover the applicable return shipping cost.
We strongly recommend recording your unboxing from the opening of the Zulfay mailer bag until the product and security seal are clearly visible.
Return Shipping
For standard returns and exchanges, customers are responsible for return shipping costs and must use a trackable courier service. Zulfay is not responsible for return shipments lost in transit without valid tracking.
Return shipping costs will be covered by Zulfay only for verified damaged, defective, or incorrect items caused by an error on our part.
Refunds
Once the returned item is received and inspected, eligible refunds will be processed within 30 days.
Prepaid orders: Refunds will be issued to the original payment method.
COD orders: Refunds will be issued as Zulfay store credit (gift card).
There is no restocking fee for eligible returns.
How to Request a Return or Exchange
Contact us before sending any item back:
Email: support@zulfayhair.com
WhatsApp: +92 329 0226640
Our team will review your request and provide the return address and instructions. Returns sent without contacting us first may not be accepted.
Thank you for supporting our commitment to quality and hygiene.
Team Zulfay
