Privacy policy

Privacy Policy


1. Introduction 

Zulfay respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described below.

2. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, email, phone number, billing, shipping address.
  • Payment Information: Processed securely through third-party providers (we do not store your full card details).
  • Order Information: Products purchased, order history, and preferences.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Marketing Data: Email signups, survey responses, Or interactions with our ads.

3. How We Use Your Information 

We use your information to: 

  • Process and deliver your orders. 
  • Provide customer support and after-care services.
  • Send order confirmations, updates, and promotional offers (if you have opted in), Improve our website, services, and customer experience.
  •  Comply with legal obligations (e.g., tax, customs, fraud prevention).

4. Sharing of Information

We do not sell or rent your data. However, we may share your information with:

  • Logistics Partners (for shipping and delivery).
  • Payment Gateways (for secure transactions).
  • Marketing & Analytics Tools (e.g., Meta, Google Ads, Shopify analytics).
  • Legal Authorities if required by law.

5. Cookies & Tracking

Our website uses cookies to improve functionality, track orders, and personalize your
experience.

Third-party tools (e.g., Google Analytics, Facebook Pixel) may track activity for advertising and performance insights. You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Data Security

We take reasonable measures to protect your personal information, including encryption and secure hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

  • Access and request a copy of your personal data.
  • Request correction or deletion of your data. 
  • Withdraw consent for marketing emails (unsubscribe link included in all campaigns).

8. Data Retention

We retain your information only for as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes.

9. International Customers

If you place an order outside Pakistan, your data may be transferred and processed in other jurisdictions where our partners (payment gateways, couriers) operate.

10. Updates to Privacy Policу

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. 

11. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:
Email: support@zulfayhair.com
WhatsApp: +92-329-0226640